IT Technician Trainee

Klamath Tribal Health & Family S   Klamath Falls, OR   Full-time     Information Services / Technology (IT)
Posted on September 3, 2021
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IT Technician Trainee Step 15: $18.91 Hourly Trainee – Full -Time

The IT Technician Trainee primary objective is to provide technical support to all KTHFS departments and locations. The IT Technician Trainee prioritizes support requests and responds in a timely manner to ensuring continual daily operations. The IT Technician Trainee assists with maintaining the IT and Telecommunications infrastructure, and desktop environment for Klamath Tribal Health & Family Services (KTHFS). The IT Technician Trainee assists the IST department in managing, and maintaining the KTHFS Wide Area Network and Local Area Networks at each KTHFS location. The IT Technician Trainee works to ensure the functionality of all desktop hardware and software necessary to the operations of all KTHFS departments and makes recommendations to the IST Director for equipment purchases and system upgrades.

MAJOR DUTIES AND RESPONSIBILITIES

1. Maintain KTHFS Desktop environment and hardware/software lifecycles. Maintain standards of practice in configuration and deployment.

2. Respond to support requests on a priority basis and maintain an accurate tracking system to ensure all requests are resolved and closed.

3. Troubleshoot and repair all problems that are encountered with computers, networks, printers and other peripherals, software, fax machines, telephone and voicemail systems, and all other electronic equipment.

KNOWLEDGE, SKILLS, ABILITIES

Knowledge of computer operations and various functions, including PC-compatible internal components and peripherals. Ability to install, update, and manage computer software, including desktop/laptop and server applications, utility drivers, and system software. Knowledge of computer networking; including TCP/IP LAN and WAN systems, routers, Network Interface cards, IP protocols, and Internet software and services.

QUALIFICATIONS, EXPERIENCE, EDUCATION REQUIRED to possess a High School Diploma or Equivalent. (Must submit copy of diploma or transcripts with application.)

REQUIRED to have experience with Windows Desktop, Server, and Network environments.

REQUIRED to have the ability to troubleshoot, repair and maintain Windows (PC Compatible) computer hardware.